A Customer Interactions Facebook

Purpose: Explain how to intercat with our customer using Facebook

Priorities

Priority #1

Never give start forward answer on the comments.

Priority #2 

No message goes unresponsive or unacknowledge ( at least with emojis ). 

Priority #3

Always, focus your replies to be based on acknowledgement, empathy and let them know that this will be addressed with her account manager, unless we have an official training or communication about the specific topic. 

Steps

Step #1 – Be sure you are now on WootSon’s profile by going to the top right corner you should see WootSon’s logo.

Step #2 Select or immediately open the feeds for “ Woot Group Elite “ and “ Million Dollar Hiring Strategies “. You will find this options at the bottom left corner through all your direct access:

Step #3 Review the entire fee and go through the most recent conversations. 

If the comment is something we can’t handle as WootRecruit, and we don’t have any official advise to give out, let’s acknowledge the other participants through a reaction or comment thanking them for participating.

There will also be conversations on the fees that are not directly to us, but more to the audience we have as members to get feedback on. But if there are feelings showing on the comment, lets always reach out and have the account manager give that seens of “ I’m here for you if you need me “ “ You are not alone “.

Example:

Acknowledge the comment and also make the client aware that other people will definitely share their thoughts for her, but at the same time her account manager will reach out to be sure we are in the right boat.

By giving that peace of mind, we have a happy customer as they can rely on us.