Fixing Auto-Recharge Failure/Suspension within the WR Hub
To resolve an issue where auto recharge is suspended for a specific location, follow these steps to restore SMS and email functionality by adding a balance to the account.
Resolving Auto Recharge Suspension
- Identify the Issue:
- If you receive a message that auto recharge is suspended for a location (e.g., WeClean4U), it means SMS and emails will stop due to a failed payment occurring more than seven times.
- Check Payment Method:
- Ensure the payment method has been updated in the sub-account.
- Access the Sub-Account:
- Navigate to the sub-account experiencing the issue.
- Look for a message indicating a negative balance, such as “SMS calls and emails will start failing, add credits immediately.”
- Resolve Button:
- Click the Resolve button if available. This will take you directly to the company billing section.
- If the resolve button is not visible, go to Settings and then Billing to access the company billing section manually.
- Add Balance:
- Scroll down to the Auto Recharge section.
- Add a balance to rectify the negative balance:
- Click Add Balance and select the amount to be added (e.g., $25).
- Click Proceed to process the payment.
- Confirmation:
- Wait for the processing to complete and confirm that the balance has been successfully added.
- Click OK to finalize.
- Verify:
- Ensure the account is now rectified and has a positive balance.
- Confirm that the failed attempts are resolved, and the auto recharge is back to functioning normally.
By following these steps, you can quickly resolve auto recharge suspension issues and restore SMS and email functionality for the affected account. This ensures uninterrupted communication and maintains account stability.