Fixing a Cancelled Subscription in Stripe

To fix a cancelled subscription in Stripe and ensure it reflects correctly in HubSpot, follow these steps:

Verify the Subscription

• Check Recent Payment:
  • Look at the most recent payment for the subscription.
  • Ensure the payment date and amount match the expected values.

Create a New Subscription

• Add New Subscription:
  • Click to add a new subscription.
  • Update the product details to match the previous subscription.
  • Modify the pricing to reflect the original amount.

Adjust Subscription Start Date

• Set Free Trial Period:
  • Adjust the free trial days to align with the new start date.
  • Select the correct start date in the calendar (e.g., August 12th).
  • Confirm the trial length to end on the correct date.

Finalize the Subscription

• Create Subscription:
  • Ensure all details are correct before creating the subscription.
  • Note that the subscription will show as “trialing” in HubSpot.

Update HubSpot

• Modify Subscription Status:
  • Copy the subscription ID from Stripe.
  • Search for the subscription ID in HubSpot here.
  • Change the subscription status from “trialing” to “active”.

Double-Check Automations

• Verify Automations:
  • Ensure any automations related to the subscription are functioning correctly.
  • Check the inbox for any recent automation triggers.

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