Troubleshooting Zoom Integration Issues (Internal Training)

To resolve issues with finding Zoom links in the hub and addressing the grayed-out drop-down menu in integrations, follow these steps:

Finding Zoom Links in the Hub

1. Log In: Access your account and navigate to the calendar section.
2. Locate Zoom Links:
   • Calendar View: Look for the scheduled meetings in the calendar.
   • Event Details: Click on the specific event to view details and find the Zoom link.

Jumping into User Integrations

1. Access Integrations: Navigate to the integrations section in your account settings.
2. Resolve Grayed-Out Menu:
   • Check Connection: Ensure the Zoom integration is properly connected.
   • Refresh Integrations: If the drop-down menu is grayed out, refresh the integrations or reauthorize the connection.
   • Update Permissions: Verify that necessary permissions are granted for the integration.

By following these steps, you can locate Zoom links in the hub and address issues with the grayed-out drop-down menu in integrations. This approach ensures that Zoom links are easily accessible and integration settings are correctly configured.