Troubleshooting WR Academy Link (Add a new Profile)

To resolve issues with the Woot Recruit Academy link not working for current customers, follow these steps to ensure the correct custom value is set and the magic link is generated and added to the sub-account.

Steps to Fix Woot Recruit Academy Link

1. Check Sub-Account for Existing Contacts:
   • Log in to your WootRecruit Hub.
   • Go to the Contacts section and select the Smart List for the hub knowledge base.
   • Search for the specific company (e.g., “A Step Above and Beyond”).
2. Identify Missing Custom Value:
   • If no contact is found for the sub-account, it may indicate that the Woot Recruit Academy link is broken because the custom value is not set.
3. Add New Contact:
   • Go to the sub-account and add the primary contact.
   • Enter the primary contact’s information, such as their name and email. Example:
     • Name: Emory Hill
     • Email: info@message.astepabove.gethire.online
   • Save the contact information.
4. Add to Knowledge Base and Offers:
   • Scroll down to Tags and add “Woot Recruit Knowledge Base.”
   • Add the contact to the relevant offers in the hub.
5. Generate Magic Link:
   • Navigate to the Client Portal.
   • Click on Generate Magic Link.
   • Type in the contact’s information (e.g., Emory Hill).
   • Select the newly created contact.
   • Generate the magic link and copy it.
6. Update Custom Values:
   • Go to the Settings tab of the sub-account.
   • Under Custom Values, find the Magic Link field.
   • Edit the field, paste the copied magic link, and update.
7. Verify the Update:
   • Log out of your account to avoid affecting the contact’s view.
   • Test the Woot Recruit Academy link to ensure it now correctly pulls up the login for the specific contact.

Summary

By following these steps, you ensure that the Woot Recruit Academy link works correctly for the customer. This involves adding the necessary contact, updating custom values, and generating the magic link to provide access to the Woot Recruit Academy. This process helps maintain seamless access for your clients and ensures they have the resources they need.