Troubleshooting Failed SMS/Text when A2P is Approved

To ensure your text messages are delivered successfully after A2P approval, follow these steps to link the associated phone number to the A2P campaign. If issues persist, reach out to Support for further assistance.

Linking Phone Number to A2P Campaign

1. Log In: Access your account and navigate to the settings.
2. A2P Campaign: Go to the A2P campaign settings.
3. Link Phone Number:
   • Select Phone Number: Choose the phone number associated with your account.
   • Link to Campaign: Assign the selected phone number to your A2P campaign.
4. Save Changes: Click “Save” or “Update” to apply the changes.

Troubleshooting SMS Errors

1. Send Test Text: After linking, send a test text message.
2. Retry Shortly: If the initial test fails, wait a few minutes and try sending another text.
3. Support Chat: If issues persist, contact Support to check and link the phone number. This process may take a few hours to fully resolve any errors.

By following these steps, you can effectively link your phone number to the A2P campaign and ensure successful text message delivery. This method addresses the situation by providing clear, actionable steps and a contingency plan if initial efforts do not resolve the issue.