Removing SMS Campaign for Cancelled Customers

Here is the template verbiage to use when copy/pasting the campaign information within the chat:

The following customer has cancelled with us. please ensure the brand and campaign are deleted on your back end so they don’t continue to get charged.

Location ID to delete brand and campaign registration:

Cancel an SMS Campaign in a Customer Account

Follow these steps to cancel an SMS campaign in a customer’s account and ensure no further charges are incurred.

• Access Customer Account:
  • Navigate to the phone numbers section under the SMS campaigns.
  • Delete the relevant phone number.
• Contact Support:
  • Click the [ ? ] question mark icon in the top-right to access help.
  • Initiate a chat or create a new ticket via the support thread you’ve started.
• Submit Cancellation Request:
  • Choose phone as the category within the self-service account settings.
  • Describe the issue: “Customer has cancelled. Please delete the SMS campaign with the campaign ID [insert ID] for the connected brand [insert brand].”
  • Include the Account ID and Business Profile information when prompted.
  • Submit the request and type ‘None’ when asked for a Loom Recording.

The SMS campaign should be canceled after the request is initiated, so the customer will no longer incur monthly charges associated with it.