Quick Tip for Investigating Email Issues
To troubleshoot email delivery issues when emails are not going through, follow these steps to investigate and identify the problem.
Example Situation
- Identify Problem: Recognize patterns where emails are not being delivered, such as specific providers like Yahoo or iCloud.
Checking Settings and Details
- Account Level Investigation:
- Log In: Access your account settings.
- Check Sending Domain: Ensure the sending domain is correctly configured.
- Verify From Email Address: Confirm that the from email address is correctly set.
- Agency Level Investigation:
- Navigate to Agency Settings: Check the overarching settings for any inconsistencies.
- Domain Verification: Ensure that all sending domains used by the agency are verified and properly set up.
Analyzing Email Services
- Email Logs: Review email logs for delivery statuses and errors.
- Provider Issues: Check if there are known issues with email providers (e.g., Yahoo, iCloud) that might be affecting delivery.
- SPF, DKIM, DMARC: Ensure these email authentication protocols are correctly implemented to avoid emails being marked as spam.
By following these steps, you can effectively troubleshoot and resolve email delivery issues. This approach ensures that your email settings are correct and helps identify potential problems at both the account and agency levels, improving overall email deliverability.