Need to fix SMS Failing – A2P Carrier Violation for Subaccount (Non-compliant Messaging Activity Notification)

Step 1: Open a ticket with GHL Support

Step 2: Request to submit a review with Twilio for “False Positive” carrier violation due to carriers marking SMS as SPAM

Step 3: When it is requested, Copy/Paste/Complete the following to submit to the support rep via email when asked:

• IMPORTANT: Replace the necessary fields CAPITALIZED IN BOLD below

COMPANY NAME: COMPANYNAMEGOESHERE

1. Use Case:
   1. Our phone number will be utilized for automated text message communication to facilitate efficient and timely interaction with job applicants. Specifically, this system will serve three primary purposes:
      
      Appointment Notifications:
      
      To send text reminders to applicants about their upcoming interview or meeting appointments, ensuring they are informed and can make necessary preparations.
      
      Interview Scheduling Prompts:
      
      Once an applicant has expressed interest in a position with our company, we aim to remind them to schedule their interview. This ensures timely progression through the hiring process and minimizes delays.
      
      Job Availability Updates:
      
      For applicants who remain interested in joining our organization but may not have secured a role during their initial application, we will provide periodic updates on job openings or roles that align with their skillset and interest.
      
      All outbound communications from our platform will include an option for recipients to easily opt out of future messages, underscoring our commitment to respect their privacy and communication preferences. We pledge to use this A2P service responsibly, adhering strictly to best practices and regulations.
2. Low Volume Mixed:
   1. Yes – Low Volume Mixed
3. Process to Opt-in/Website URL or Online Information:
   1. End users can opt in by submitting an application with us (as with APPLICATIONURLGOESHERE) and will see the following checkbox before clicking the “Submit” button on the last page of the application (a sample image of the consent can be viewed here – https://drive.google.com/file/d/1rnpViXS2GgTNsFcRNXLf9Fy0NGKIM5Kz/view?usp=sharing ):
      
      “By submitting this form, you consent to receive SMS messages and/or emails from our company. To unsubscribe, follow the instructions provided in our communications. Msg & data rates may apply for SMS. Your information is secure and will not be sold to third parties. View our Policies Page for more information.”
      
      Also, end users can opt in by replying START or SUBSCRIBE to begin receiving SMS
4. Privacy Policy:
   1. https://DOMAINURLGOESHERE/policies#privacy
5. Terms of Service:
   1. https://DOMAINURLGOESHERE/policies#terms
6. Samples of Text Messages:
   1. Hey Jane! It’s John with COMPANYNAMEGOESHERE. We still have time set aside for our interview tomorrow at 10am EST, so we’ll see you then!
      
      Reply STOP to unsubscribe
   2. Hey Jane. This is John with COMPANYNAMEGOESHERE.
      
      It seems you haven’t scheduled an interview with us yet. If you’re still interested in meeting with us, feel free to schedule with us here:
      SCHEDULEPAGEURLGOESHERE
      
      Thanks!
      
      Reply STOP to unsubscribe.
   3. Looking forward to our interview at 8am EST. If you need any help getting here, just let us know!
      
      You can view the directions here: DIRECTIONSPAGEURLGOESHERE
      
      – John at COMPANYNAMEGOESHERE
      
      Reply STOP to unsubscribe.