How to Restore Access to a Cancelled Account [Tech]

To restore access to a cancelled account, follow these steps to ensure the subaccount is resumed and access is restored.

Searching for the Company

1. Log In: Access your account and navigate to the agency level.
2. Go to Subaccounts Tab: Click on the “Subaccounts” tab.
3. Search for Company: Use the search function to find the specific company whose account was cancelled.

Resuming the Subaccount

1. Select Subaccount: Click on the subaccount associated with the company.
2. Resume Account: Click “Resume” or “Reactivate” to restore the subaccount.
3. Verify Access: Ensure that access has been restored and the account is fully functional.

By following these steps, you can quickly and effectively restore access to a cancelled account, ensuring the user is no longer shut out. This method is effective because it directly addresses the need to resume the subaccount, providing a straightforward solution to rectify a cancellation mistake.