How to Address Phone Number Payment Issues for Sub-Accounts

To add a phone number and fix payment issues for sub-accounts, follow these steps to filter, select, and purchase phone numbers, as well as set a primary payment method and link the phone number to the appropriate campaign.

Filtering and Selecting Phone Numbers

1. Log In: Access your sub-account.
2. Filter Phone Numbers:
   • Navigate to the phone number section.
   • Filter phone numbers based on your desired location.
3. Select Specific Number:
   • Choose a phone number from the filtered list that meets your needs.

Addressing Errors in Purchasing

1. Resolve Purchase Errors:
   • If you encounter errors while purchasing a phone number, double-check your payment details.
   • Ensure there are no issues with the payment method being used.
2. Successful Purchase:
   • Once the errors are resolved, complete the purchase of the phone number.

Setting Primary Payment Method

1. Access Payment Settings:
   • Navigate to the payment settings in your account.
2. Set Primary Payment Method:
   • Ensure your primary payment method is set and up-to-date to avoid future purchase issues.

Linking Phone Number to Campaign

1. Link Phone Number:
   • Navigate to the campaign settings.
   • Link the newly purchased phone number to the appropriate campaign.

Setting Forwarding Number

1. Configure Forwarding Number:
   • Set up a forwarding number for the new phone number to ensure calls are properly routed.

By following these steps, you can effectively manage phone numbers and resolve payment issues for sub-accounts, ensuring seamless communication and proper setup within your system.