Failed A2P Brand Registration for Canadian Companies

If you’re encountering issues with A2P registration for a Canadian company, specifically “Invalid Business Registration Identifier,” follow these steps to resolve it:

• Access Business Profile
  • Navigate to the Settings option in the relevant sub-account.
  • Scroll to the Business Information section.
• Update Business Registration ID
  • Locate the Business Registration ID Type field.
  • Change the outdated CBN option to the current valid option from the dropdown.
  • Enter the Business Registration Number accordingly.
• Save and Resubmit
  • Click Update Information to save changes.
  • Go to the Trust Center tab under the phone numbers section.
  • Click the Resubmit button within the brand dialogue box.
• Verify and Complete Submission
  • Ensure all information is updated correctly.
  • Follow the prompts to acknowledge any fees.
  • Submit the registration as per the usual process.
• Monitor Submission
  • The brand submission should update automatically (or within minutes).
  • Refresh the page to check the status if necessary.